Ticket resale site StubHub UK has been ordered to refund more than 51,000 customers and fined over hidden fees, the competition regulator has announced.
The Competition and Markets Authority (CMA) said the penalty for the online marketplace amount to just shy of £900,000.
On top of that sum, the watchdog said consumers affected would get an average payout of £10 per transaction at a cost to the company of more than £590,000.
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"When the CMA examined the experience of fans buying tickets for gigs and sports events on StubHub UK, it found that between 6 April and 7 December 2025, some were required to pay mandatory costs such as delivery and service fees", a statement said.
"However, these unavoidable fees were added at the final stage of the checkout process and not included in the total price from the start, which broke consumer law.
"Affected customers do not need to take any action. StubHub UK will contact fans about their refund, which will be automatically repaid onto the card they used to purchase their tickets."
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The regulator said StubHub "immediately took steps to end the conduct and engaged constructively with the CMA throughout the investigation", which meant it qualified for a 40% discount in the fine it would have otherwise faced.
"Emma Cochrane, the CMA's executive director of consumer protection, said: "Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided."
She added: "Going to a live gig or sports game is an event many people save for - and our action today means thousands of fans will get back money taken unfairly through hidden fees.
"Our message to businesses is simple: be transparent on costs or risk CMA action."
StubHub was yet to comment.
The CMA is also investigating rival secondary ticket website Viagogo over concerns about hidden fees and will share an update later in the summer.
(c) Sky News 2026: StubHub UK ordered to refund 50k customers and fined nearly £900k
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