Complaints Procedure

If you have a complaint about any aspect of Horizon Radio's output or activity, we have put in place a Complaints and Grievance Procedure to deal with your complaint.

Please note that Horizon Radio is owned and operated by Horizon Radio Limited.

Horizon Radio's on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

Please note that OFCOM does not regulate any activity online or on social media.

If you hear something on air you think is wrong, please contact us in the first instance. We’d like to help put things right.

You can contact our Managing Director to discuss anything you have heard on air. Your complaint will be fully investigated with a written reply within 14 days.

Contact details are in the Contact Us section of the website.

If we are unable to resolve the issue to your satisfaction, you can make a formal complaint to Ofcom by contacting them and including our initial response to your complaint. 

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

You can also call Ofcom on 0845 456 3000 (local rate) or email contact@ofcom.org.uk