Soul Garages is proud to announce it has officially achieved membership of The Motor Ombudsman (TMO), becoming the only garage in Olney to hold this prestigious accreditation. This milestone reflects the business’s unwavering commitment to delivering professional, reliable, and high-quality automotive services to the local community. Achieving TMO membership is no small feat. It includes […] The post Soul Garages Achieves Prestigious Motor Ombudsman Accreditation appeared first on MK Pulse.
Soul Garages is proud to announce it has officially achieved membership of The Motor Ombudsman (TMO), becoming the only garage in Olney to hold this prestigious accreditation. This milestone reflects the business’s unwavering commitment to delivering professional, reliable, and high-quality automotive services to the local community.
Achieving TMO membership is no small feat. It includes a comprehensive review of the garage’s working practices, an in-depth assessment of its customer care and complaints procedures, staff training plans, and business processes. This rigorous evaluation ensures that Soul Garages upholds the highest standards of professionalism and service.
As a member of The Motor Ombudsman, Soul Garages voluntarily abides by the Chartered Trading Standards Institute-approved Codes of Practice, which set stringent standards for car servicing and repairs. This accreditation reinforces the business’s pledge to provide honest and fair services, complete work as agreed, employ competent and conscientious staff, offer transparent pricing, and issue invoices that match quoted prices. In the rare event of issues, customers can be confident in a straightforward complaints’ procedure designed to resolve matters quickly and fairly.
This accreditation builds on Soul Garages’ long-standing reputation for serving the Olney community with distinction. For over a century, the business has stood as a pillar of trust and reliability, providing vehicle repairs, servicing, and MOTs to generations of local drivers. While proud of its rich history, Soul Garages remains firmly focused on the future, making significant investments in staff training and new technologies, particularly in the growing field of electric and hybrid vehicles.
To further enhance the customer experience, Soul Garages has introduced a structured 8-step customer process, overseen by a dedicated full-time Customer Experience Manager. This ensures every stage of the customer journey is seamless and efficient – reducing workshop bottlenecks and providing customers with timely updates and resolutions. By proactively managing the customer experience, Soul Garages continues to set new standards for independent garages.
Reflecting on this achievement, Soul Garages’ Colin Gleghorn commented: “Our mission has always been to deliver the highest standards of service and build lasting relationships with our customers. Achieving Motor Ombudsman accreditation is a proud moment for us and a testament to the hard work and dedication of our entire team. Last year, we also surpassed 100 customer reviews – an incredible milestone that highlights the trust and loyalty of both our long-standing and new customers. Listening to their feedback is integral to everything we do. It not only validates our commitment to exceptional service but also shapes how we continue to improve and evolve as a business.”
With The Motor Ombudsman accreditation now in place, Soul Garages continues to lead the way for trusted, high-quality automotive care in Olney. Customers can be confident they will receive professional, dependable service every time they visit, backed by nationally recognised standards and a genuine commitment to customer satisfaction.
The post Soul Garages Achieves Prestigious Motor Ombudsman Accreditation appeared first on MK Pulse.